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Subject: Use MERT Process
As part of combining and creating one team, we will also be creating standardized
processes and procedures to allow us to better serve all groups across SpartanNash
by leveraging our expertise in both Norfolk and Minneapolis.
In order to create visibility to, and best manage the fulfillment of, all requests
we receive, we need all associates to use the MERT (Managing Equipment & Resources
Tool) Process available through the Customer Support Center (CSC). By doing this,
we will be able to better track your requests, and understand the type of requests
we get in order to deploy resources more quickly and help you with your technology
needs.
ACTION REQUIRED: Effective immediately, please
begin to call 1-800-822-1743 or
email [email protected]
for all requests.
Along with all others, these are the types of informal requests that must
now be routed through the CSC:
- Phone moves
- Phone installs
- Name changes on phone displays
- Software installed on PCs or in Citrix
- Network connections
- PC/Vocollect accessory orders
- File Access
- Create/update email groups
- PC requests
- Toner replacement
- Printer repairs
REMINDER: Please follow the above process for all break/fix requests as well. Moving
forward, email requests received for broken equipment will be redirected to this process.
Thank you in advance for your cooperation.
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For all Printer related issues, please email
[email protected].
They will require information (Printer Name, seiral number, IP Address, etc.)
from the machine which is located on a sticker on the front of the printer.
Thank you in advance for your cooperation.